FAQ

Basic FAQ

How do I track my order?

When you place an order you will receive status emails to the email address you provided.  Once your order has been shipped, you will receive an email with the tracking number. If you are having trouble tracking your order, please contact us including the name on the order and we will email you the tracking information. ContactUs@InspireMeBracelets.com

When will I receive my order?

Please allow 5-7 business days to receive your order (we do have a 2-3 business day processing time.) Items ordered together may not always ship together. To ensure the secure delivery of your order, The Inspiration Co. does not ship orders to post office boxes.  We are able to accept post office box addresses for your billing needs only. 

What forms of payment do you accept?

We accept all major credit cards such as Visa, MasterCard, and American Express, Amazon Pay and Paypal. All payments are made on a secure server.

What materials is your jewelry made of?

Our jewelry is made of stainless steel that is hypoallergenic, lead free, and tarnish resistant . Our Rose Gold jewelry is also made with the same material as our silverjewelry which makes them hypoallergenic, lead free, and tarnish resistant as well.  Each Rose Gold item is double coated with a thick, strong and long lasting polish.  With the proper care our jewelry will last a long time. We also use high quality all natural earth stones.

How to care for the bracelets?

1: Be sure to remove your bracelet to avoid exposure to chemicals
and excess water.
Harsh substances can damage or discolor precious metals and may harm the gemstones as well as the string. Try to avoid lotions, perfumes, as well as cleaning supplies. All jewelry should be removed before swimming or showering.
2: Remove your bracelet before activities that could damage or snag your bracelet.  
Try to avoid wearing the bracelet during vigorous activities such as working out or sports.
3: Cleaning of your bracelet should be done with a soft clothe.
Please do not use cleaning solutions to clean your bracelet. Only use a soft clothe.

What is your return policy?

If for any reason you are not completely satisfied with your purchase, please email us at contactus@inspiremebracelets.com to arrange a return. You have 30 days after your purchase to do a return or exchange. 

The full refund will be returned once the bracelet is received. Please allow 5-7 business days for processing of your refund or exchange once the bracelet is back in our possession. Please note that all shipping expenses of the return are the responsibility of the customer.

How do I exchange an item?

If you would like to process an exchange please mail your item to:

Inspire Me Bracelets
Attn: Exchanges
249 SW 10TH ST POMPANO BEACH, FL 33060

****Please be sure to include a note with your package that explains what you would like to exchange for including Sayings, Sizing, Stone Types, or metal colors. Please also let us know the address you would like the item to be sent back to. Shipping expenses to send the item to us are the responsibly of the customer however we will take care of the shipping back to you.

 

Warranty Information.

The Inspiration Co. offers a 6 month warranty on all jewelry. If for any reason your jewelry is damaged or broken within 6 months please email us at contactus@inspiremebracelets.com to receive a replacement. The warranty does not cover lost items.  In order to activate the warranty you must be able to present us with a receipt as well as the piece of jewelry or a picture of the jewelry.

EXTENDED WARRANTY INFO

Our extended warranties cover 1 damaged or broken item.  Each item you purchase would need an extended warranty if you would like to cover it longer than the given 6 month time frame that comes with all of our jewelry pieces.  All warranties are good for 1 use.