I also purchased this warranty on our bracelets as well, I'm glad I did! I purchased this bracelet for my daughter's birthday, when she put it on it popped! I immediately contacted Inspire Me Bracelets by email and the support team got back to me within 24hrs. They were very supportive and told me to send them a picture of the broken bracelet and upon receipt of it, they would place it because of the warranty I purchased on the bracelets! That's exactly what they did! Thank You Inspire Me Bracelets my daughter her birthday gift !